WHAT IS LEARNLAX.COM’S POLICY ON RETURNS AND EXCHANGES?
If the item you receive is not right, whatever the reason, return it to us within 10 days and we will promptly refund your money or exchange it for something else. Prior to returning the item, you must get a Return Authorization approval from Learn Lax. Please use the Contact page and provide a detailed message. All submissions will be reviewed and answered within 72 hours.
For a full refund or exchange, the item must be returned in its original condition. Almost all items that have been worn outside will show signs of wear and will no longer be in original condition, thus it is important to try everything on indoors or we cannot accept or process your return. If the item has been washed or laundered it cannot be returned for a full refund or exchanged.
If we sent you the wrong item in error, we will, of course, pay the shipping costs. We ship all exchange orders back to you for FREE (USPS First Class) in appreciation of your business with us.
WHERE DO I SEND RETURNS?
After receiving a Return Authorization approval from Learn Lax, please ship your return package insured USPS Mail (remember to keep your receipt and tracking number) to the address below.
Learn Lax Returns
PO Box 591
Stony Brook, NY 11790
We cannot be responsible for packages lost en route to our company.
Please understand that we cannot accept COD’s or packages marked “Bill Recipient” and please keep the receipt or tracking number of your returned package in the event it is delayed or lost in transit.
All refunds will be for merchandise only, we cannot refund shipping costs unless the item was sent in error.
WHAT IF I WANT TO RETURN AN ITEM, BUT NO LONGER HAVE MY INVOICE?
Please use the Contact page and provide a detailed message so we may help you quicker. Items returned without an invoice or copy of an invoice may take longer to process.
WHAT IF I RECEIVE THE WRONG ITEM?
Please contact a customer service representative by using the Contact page or by calling 516-405-5295, so that they can fix the error and get the correct item shipped out to you. We ship all exchange orders back to you with FREE USPS First Class Shipping in appreciation of your business and patience with us.
HOW LONG WILL IT TAKE FOR MY RETURN/EXCHANGE TO BE PROCESSED?
Returns are usually processed within 2-5 business days after they arrive at our location.